Operations Coordinator | Customer Support Specialist | Virtual Assistant | Dispatch & Scheduling | CRM (HubSpot, Salesforce, Zendesk) | Administrative Support

Hi there! I'm Irish. I'm an Operations Manager, Customer Success, and Remote Operations Professional with nearly 10 years of experience supporting Canadian, Australian, and US-based businesses. My expertise lies in optimizing operations, managing remote teams, improving customer experiences, and building scalable processes that help businesses operate more efficiently.

I've led remote operations for a Canadian home services company, overseeing contractor recruitment, onboarding, scheduling, dispatch, workforce planning, customer support, KPI reporting, and process improvement. I thrive in fast-paced environments where organization, problem-solving, and efficiency are critical.

>> Here's what I bring to your business:

Operations & Business Management
* End-to-end operations management
* Contractor recruitment, onboarding, and performance management
* Workforce planning, scheduling, and dispatch coordination
* Process improvement and workflow optimization
* SOP creation, documentation, and quality assurance
* KPI reporting, operational analytics, and performance monitoring
* Cross-functional collaboration and project coordination

Customer Success & Support
* Nearly 10 years of customer service experience across phone, email, and live chat
* Customer issue resolution and escalation management
* Customer retention and relationship management
* Service recovery and customer satisfaction improvement
* Remote team coordination and support operations

Administrative & Executive Support
* Calendar and inbox management
* Data management, reporting, and research
* Documentation and operational planning
* Google Workspace and business administration support

>> Software I used:
CRM & Customer Support Platforms
* HubSpot
* Salesforce
* Zendesk
Field Service Management (FSM)
* Zuper
* Jobber
* Onfleet
* Yeti
* Airtable
Project Management
* Asana
* Notion
* -----------
Communication & Collaboration Tools
* Slack
* Google Chat
* WhatsApp Business
* Aircall

>> Why work with me?
I combine strategic thinking with hands-on execution. Whether I'm managing daily operations, supporting customers, coordinating contractors, or improving internal processes, I focus on delivering efficient, reliable, and scalable solutions that help businesses grow.

I'm known for being proactive, detail-oriented, highly organized, and dependable. I take ownership of my work, communicate effectively with my team, and continuously look for opportunities to improve workflows, increase productivity, and enhance the customer experience.

>> I'm looking for opportunities as:
* Operations Manager
* Operations Coordinator
* Operations Virtual Assistant
* Executive Assistant
* Project Coordinator
* Customer Success Manager
* Customer Support Manager
* Customer Service Team Lead
* Dispatch Coordinator

If you're looking for someone who can lead operations, improve systems, support your customers, and become a reliable long-ter-----------mber of your team, I'd love to connect and discuss how I can help your business succeed.