-----------, ----------- ----------- C.TEAM ----------- am a self-motivated Team Lead and experienced Data Entry Professional. I pride myself on being confident andpoised in interactions across all levels of business. I excel in multitasking, pay close attention to detail, and amresourceful in completing projects promptly. With a proven ability to build and maintain professional relationships,I can handle multiple tasks simultaneously, work well under pressure, and consistently meet deadlines. I amproficient in a range of software including MS Office (Excel, Word, PowerPoint), Google Chrome/Sheets, customerservice, social media management, email (Outlook), and web research tools. My life and work experiences areongoing journeys of growth and development.SKILLSMicrosoft Office (Outlook, OneDrive, Word, Excel, PowerPoint)EDUCATIONCollegeBS Marine Engineer (Undergraduate) Philippine Nautical and Technological CollegeHigh SchoolColegio De San LorenzoExperienceTeam LeadIntelegencia BPO LLCApr 2021 - Present · 3 yrs. 10 mos.Product Specialist2ndOffice Inc.Feb 2013 - Apr 2021 · 8 yrs. 3 mos.? 2ndoffice Inc.July 2016 up to present - Smartphone and Tablet AccountFeb 2016 – July 2016 – OJ Printing (T-shirts and Hoodies)- CSR that supports answering Amazon and eBay messages by customers through E-mail.Order inquiries about delivery tracking, and replacements with items having issues. Sizeexchanges/Refunds. Order cancellation for customer changing their minds about theorder. Last-minute changes in order and invoice Requests.- Data Entry, spreadsheets, and updating data into the system using flat files- Feedback monitoringMar 2015 – Jan 2016 – Bavsound / Bavarian Soundwerks (US Based BMW AftermarketAudio System Company)- POC Sales using website live chat and email support for promotions- Customer support including Sales and Technical issues, installation, and process- Data Entry- eBay and Amazon Listing Items (Title Optimization, Images and Descriptions)
- Data Mining- Social Media Marketing, posting of images related to products and company- Website issues checking- Business Fundamentals for Product and website training for our website quality analyst- The US product training mission was planned and organized that was set on November2015. For added knowledge and on hand training in installation and business -----------v 2014 March 2015– Special Projects/Product Specialist- Data Entry- Fitment Mapping- Product Listing- Platform: MagentoJan 2014 to Nov 2014 Enform (Australian Automotive Parts Company)- Data Entry- Fitment MappingApril 2013 to Dec 2013Team Lead for Flogout UK- Handling eBay and Amazon Accounts- Title Optimization, eBay Titles- Product Description development- Images (meeting standard image sizes)- Platforms used Six-bit, Amazon Flat File, Linnworks, Newegg and MagentoMar 2013 to April 2013Data Entry Specialist for an Automotive Account- Fitment Mapping- Data Entry- Platform used: BlackthorneFeb 2013 to March 2013Data Entry Specialist for a Watch account
Technical Support RepresentativeSykes Asia -----------v 2004 - Apr 2012
? Feb 2012 to April 2012 - Virgin Mobile UK- Customer Service/Technical Phone Support Representative- Mobile phone sales, SIM cards, postpaid plans and top-up cards for prepaid plansJuly 2007 to Feb 2008Technical Support Representative – Qwest DSL- Handling customer concerns with Internet connection problemsNov 2004 to July 2007Data Entry /Converged Cable Solutions Representative for MCI/Verizon Business- Processing of customer data to be entered into the database- Cancellation and escalation for orders with issues- Handling of competitive local exchange carrier (CLEC) and incumbent local exchangecarrier (ILEC)
Technical Support RepresentativeTELUS International PhilippinesOct 2010 - Feb 2011 · 5 mos.? Nov 2010 to Feb 2011- Customer Service Representative for US-based Rush Credit Card- Handling of customer inquiries with their respective cards, billing inquiries, personalinformation updates and changesOct 2010 to Nov 2010 – Dell- Point of Sales Chat/Technical Support Representative- Handling of customer inquiries and applications of sales with Dell products andservices
Character Reference
1. Jeffrey Bantigue – 0917.879.08842. Michael Simeon-----------
