Results-driven Team Leader with 7+ years of experience in customer service, operations management, team supervision, coaching, and performance improvement within the BPO industry. Proven track record in driving team productivity, improving KPIs, enhancing customer experience, and developing high-performing teams. Skilled in people management, real-time problem solving, quality assurance, reporting, escalation handling, and stakeholder communication. Experienced in handling sales, customer support, and service desk operations across multiple accounts.
