I am an experienced Short-Term Rental Operations Specialist, Airbnb Virtual Assistant, and Guest Experience Coordinator with strong experience supporting Airbnb hosts, vacation rental owners, and property management companies.
I specialize in guest communication, reservation management, cleaner and maintenance coordination, PMS support, STR workflow automation, SOP creation, team coordination, and daily operations management. I help short-term rental businesses stay organized, improve guest satisfaction, reduce owner involvement, and build repeatable systems for smooth property operations.
My experience includes managing Airbnb, VRBO, -----------, direct booking, and PMS workflows; handling guest inquiries, reservation changes, refunds, reviews, and escalations; coordinating cleaners, vendors, inspections, and maintenance tasks; updating digital guidebooks, access details, listings, calendars, and task boards; and creating SOPs that improve team efficiency and accountability.
I am highly organized, detail-oriented, proactive, and tech-savvy. I’m confident working with STR tools, PMS platforms, guest messaging systems, automation tools, task management platforms, and cleaning coordination workflows. My goal is to help property managers and Airbnb hosts deliver excellent guest experiences while keeping operations consistent, efficient, and scalable.
