•An effective communicator that is emphatic to customers situation.
•Fast and Progressive Learner
•Adaptive Problem-Solver
•Proven ability to manage customer relationships and handle difficult situations with tact and diplomacy.
•Ability to remain calm under pressure and diffuse tense situations with a positive attitude.
•Knowledge of best practices for customer service, including active listening, problem-solving and conflict resolution.
•Strong multitasking and time-management skills, to effectively handle multiple tools and software programs in order to efficiently cater to customer inquiries.
•Typing Skill: 50 WPM
