I've spent most of my career helping customers navigate situations that are often time-sensitive, confusing, or frustrating. Whether it's resolving account issues, answering questions, coordinating next steps, or providing support through phone and email, my focus has always been the same: making the experience easier for the customer.
I have over 8 years of experience in customer service and healthcare-related support, including healthcare insurance, member services, prior authorizations, patient support, and remote customer operations. For the past several years, I've worked with U.S.-based customers in a fully remote environment, handling inquiries, account concerns, subscription support, billing questions, and customer retention.
I am comfortable working in fast-paced environments where communication, organization, and follow-through matter. I take pride in responding professionally, maintaining accurate records, and making sure customers feel heard and supported.
I can help with:
Customer Support (Phone, Email, and Chat)
Healthcare Virtual Assistance
Patient Scheduling and Appointment Coordination
Inbound and Outbound Calls
Customer Success and Retention
Administrative Support
CRM Management and Data Entry
Calendar and Inbox Management
Documentation and Reporting
In addition to customer support and healthcare operations, I also have experience working with GoHighLevel (GHL), where I have built and managed appointment booking systems, CRM pipelines, follow-up workflows, automated reminders, forms, calendars, and AI chat widgets. This allows me to support not only your customers but also the systems and processes behind the scenes.
Tools and Platforms:
GoHighLevel (GHL)
Google Workspace (Docs, Sheets, Drive, and Calendar)
Freshdesk
WordPress
Microsoft Office
CRM Platforms
<8efe80624d780eba0c6493ec45140364>Email and SMS Communication Tools
Clients can expect clear communication, strong attention to detail, reliability, accountability, and a customer-first approach. I am also a fast learner and can quickly adapt to new systems and processes.
Whether you need a Healthcare VA, Customer Support Specialist, Patient Support Representative, or someone who can assist with CRM and GoHighLevel-related tasks, I am ready to help your team provide a better experience for your customers and patients.
I look forward to discussing how I can support your business.
