I am a seasoned professional with an impressive six-year tenure in the Business Process Outsourcing (BPO) industry. My expertise encompasses a wide array of processes, including customer service for food delivery and hotel bookings, as well as skillfully handling emails, chats, technical support, and back-office operations. In my latest capacity as a broker/dispatcher for a leading US logistics firm, I have refined my abilities in shipment tracking, coordination, rate negotiation, and ensuring timely deliveries. My experience stands as a solid demonstration of my unwavering dedication to operational excellence and unwavering commitment to customer satisfaction.
