As a Patient Care Coordinator and Prior Authorization Specialist with recent experience at Optum Global Solutions, I have handled end-to-end patient support and healthcare operations. My responsibilities included processing prior authorization requests for hospital admissions, procedures, and medications; verifying insurance eligibility, benefits, and coverage; coordinating with hospitals, providers, and insurance companies; and ensuring accurate documentation while following payer and HIPAA guidelines. I am comfortable working with EMR/EHR systems, managing patient inquiries, and supporting both clinical and administrative teams in a fast-paced environment.
Previously, I worked as a Team Lead at FIS Global Solutions, where I supervised team performance, coached agents, monitored KPIs, managed daily operations, and handled issue resolution. This strengthened my leadership, communication, and problem-solving skills as well as my ability to work under pressure and meet strict deadlines.
Alongside my healthcare background, I also have experience as a Social Media Manager, creating content, managing multiple platforms, scheduling posts, and using graphic design and collaboration tools. This has helped me develop strong organizational skills, attention to detail, and adaptability across different work environments.
I am a mature team player, highly motivated, and capable of working independently or as part of a team. I bring strong verbal and written communication skills, the ability to multitask, and a commitment to delivering excellent service to patients, clients, and colleagues.
