Full-Time Virtual Assistant & CSR | Email, Chat & E-commerce

Hi, I’m Jo! *wave*

I help busy professionals and business owners -----------iver excellent customer experiences while staying organized and efficient. With 3+ years of experience in Customer Service and over a year in Executive Assistance, and E-commerce Support, I handle the details so you can stay focused on growing your business.

I’m organized, reliable, and adaptable, ensuring nothing falls through the cracks whether it’s customer inquiries, daily operations, or behind-the-scenes support.

What I Can Do for You

Customer Service & Client Relations

- Manage customer inquiries via email, chat, or phone
- Provide timely, empathetic, and accurate support to boost satisfaction
- Use CRM systems and ticketing tools (Zendesk, Gorgias, Freshdesk) effectively
- Maintain client databases and follow up with leads or customers

E-commerce & Shopify Support

- Manage product listings, collections, and store updates
- Assist with order tracking and fulfillment
- Ensure accurate data entry and inventory organization
- Support promotions and sales campaigns

General Virtual Assistance

- Data entry and spreadsheet management
- Team coordination and task tracking via Slack/Notion
- Social media support (basic updates and message replies)
- Build organized systems to streamline workflows

Executive & Administrative Support

- Inbox management: organize, filter, and draft professional replies
- Calendar scheduling across time zones & meeting coordination
- Draft, edit, and proofread business correspondence
- Prepare research, reports, and presentations
- Create and maintain SOPs and documentation

Tools & Platforms I Use

Customer Support: Zendesk, Gorgias, Freshdesk
E-commerce: Shopify
Productivity & Admin: Google Workspace, Microsoft Outlook, Notion, Slack
Communication: Zoom, Google Meet, WhatsApp
CRM Systems & Task Management

If you’re looking for a detail-oriented, proactive, and dependable professional who can manage customer support while keeping your operations running smoothly, I’d love to be part of your team.

Voice introduction link: -----------

Let’s connect! I’m ready for a FULL-TIME role where I can contribute to your business success.