I am an adept customer support consultant spans over 16 years, encompassing both voice and non-voice responsibilities. I have a strong track record in helping, and resolving customer's concerns. I have an extensive experience working as an escalation agent handling customer's complaints with 100% first call resolution and satisfaction rating. I have a deep understanding of the challenges and obstacles that Customer Support Agents face in pursuit of providing 100% resolution and satisfaction to customers.I am also an experienced Group leader conversant with data entry and handling corporate emails and office works. I possess expertise in managing teams and overseeing personnel in sales, customer service, billing and content moderation. I am a skilled problem-solver with great communication skills and public relation. I am passionate about my work and I am confident that I can provide the high level of competency and service you are looking for and be a valuable asset to your team. I would welcome the opportunity to discuss my skills and experience further with you and I look forward to hearing from you soon.
