Customer Service | Chat & Email Support | Virtual Assistant

Customer Service Representative | Technical Support | Chat & Email Support | Virtual Assistant

PROFESSIONAL SUMMARY

Compassionate and customer-focused professional with over 9 years of experience providing exceptional service across telecommunications, e-commerce, healthcare, and travel industries.

Skilled in handling complex customer concerns, resolving technical issues, and maintaining high levels of client satisfaction through effective communication and problem-solving. Highly efficient in managing chats, emails, and calls across multiple CRMs and support tools.

CUSTOMER SERVICE EXPERIENCE
Virtual Assistant | Customer Support | Data Entry (Remote)
- Responded to emails and chats with customers via Gmail and Live Chat
- Assisted with billing, refund processing, and troubleshooting order issues
- Managed support inboxes and created SOPs for support efficiency
- Used Stripe, PayPal, and Apple Pay to process and track payments
- Prepare documents, perform data entry, manage files, and handle different administrative tasks

Optimal Health Network
Customer Service | Appointment Coordinator
- Handled calls from patients seeking telehealth consultations
- Verified insurance details and transferred calls to healthcare providers
- Followed up with patients to ensure treatment effectiveness

California Wound Supply
Customer Outreach | Appointment Setter
- Educated clients on wound care products and scheduled follow-ups
- Maintained contact with hospice partners and coordinated doctor visits
- Provided aftercare support to patients and families

Concentrix, Cebu City
Customer Service Representative | Sprint Account
- Assisted U.S. customers with billing, device issues, and plan upgrades
- Processed service orders and prevented churn through solution selling
- Recognized as a top performer in post-training metrics

Eperformax, Cebu City
Customer Service & Tech Support | eBay Account
- Handled buyer and seller concerns via phone, chat, and email
- Managed disputes, refunds, and escalations
- Consistently met KPIs and received ALIST recognition

Teleperformance, Cebu City
Customer Service | Expedia & -----------
- Assisted with hotel reservations, refunds, and travel issues
- Recognized as Top Agent and awarded for punctuality and quality

TECHNICAL SKILLS & TOOLS
- Customer Platforms: Gmail, RingCentral, Live Chat, Sofitel
- Payment Tools: PayPal, Apple Pay, Stripe, ThriveCart, ClickFunnels
- CRM Tools: ActiveCampaign, MixMax, DocuSign, -----------
- Communication: Zoom, WebinarJam, Otter.ai

CORE SKILLS
- Inbound & Outbound Support
- Technical Troubleshooting
- CRM & Ticketing Systems
- Chat & Email Support
- Patient & Client Follow-up
- Order & Payment Processing
- Call Documentation
- Empathy & Active Listening
- Issue Resolution

AWARDS & RECOGNITION
- eBay ALIST Agent
- Top Agent, -----------
- Best in Assessment & Valedictorian, Sprint Training
- Training Excellence Awardee, Concentrix