I helped reduce a 2,000+ ticket customer support backlog to under 200 a week, not by simply working faster, but by identifying recurring issues, improving workflows, and building clearer systems for the team. That experience shaped how I approach backend support work: I focus on turning scattered information, recurring problems, and manual processes into something more organized, usable, and easier to act on.
Today, I bring that same approach to research, operations, and administrative support. With over nine years of remote experience, I help businesses turn lead information, property data, operational details, and financial records into organized, reliable information that supports better decisions—whether for lead qualification, pricing, reporting, customer support, or day-to-day operations.
I do well in detail-heavy roles that require accuracy, follow-through, and consistency. Whether I’m researching properties, reviewing data, tracking leads, organizing spreadsheets, documenting workflows, or supporting bookkeeping tasks, I focus on keeping information clear, structured, and useful to the team, especially when it affects decisions tied to sales, revenue, and business growth.
I completed a comprehensive U.S. Real Estate VA training with hands-on tasks in comparative market analysis, transaction coordination, tenant screening reports, property listing support, and trust accounting basics. That training strengthened my ability to work with property-related research, spreadsheets, and structured real estate workflows.
I also have experience with lead research, prospect qualification, outreach support, and lead tracking using Google Sheets and CRM tools. In bookkeeping, I have hands-on training and practice in manual bookkeeping and QuickBooks Online, including transaction categorization, bank and credit card reconciliation, Stripe and PayPal reconciliation, adjusting entries, and preparing financial reports such as Balance Sheet and Profit & Loss statements. In practical terms, that means helping turn disorganized financial records into cleaner, reconciled books that are easier to review, report on, and make decisions from.
I’m comfortable with Google Workspace, spreadsheets, CRM platforms, project management tools, and written SOPs. I work best in roles where research, organization, consistency, and clear communication matter, and I value long-term working relationships where I can contribute through dependable support and thoughtful problem-solving.
Areas I can support:
• Property research and data review
• Comparative market analysis support
• Lead research, qualification, and CRM tracking
• Spreadsheet tracking, reporting, and documentation
• Transaction coordination and listing support
• Market and competitor research
• Bookkeeping support (manual bookkeeping and QuickBooks Online)
• Process documentation and SOP creation
• Operations and administrative support
I work well independently, communicate clearly, and take ownership of the details that keep a business running smoothly behind the scenes, especially where research, organized records, and reliable follow-through support better day-to-day decisions.
If you’re looking for dependable support grounded in accuracy, organization, and follow-through, I’d be glad to contribute.
Verified
