I’m an operations leader with nearly a decade of experience streamlining processes, leading high-performing teams, and driving efficiency across complex, multi-stakeholder environments.
Currently serving as Administration Manager at Willis Towers Watson, I oversee multiple teams across time zones, manage escalations, and spearhead process automation and standardization initiatives that improve service delivery and reduce operational risk. My career journey has taken me from hands-on administration to strategic leadership, giving me a 360° view of how to make systems work smarter — and people thrive within them.
I’m passionate about:
Process Optimization: Turning bottlenecks into breakthroughs through automation, SOP development, and workflow redesign.
People Leadership: Coaching, mentoring, and building teams that deliver consistent, high-quality results.
Data-Driven Decisions: Leveraging tools like Power BI, Power Apps, and advanced reporting to guide strategy and measure impact.
Highlights:
- Led cross-site collaboration projects, including an international assignment in the UK.
- Developed trackers, reports, and audit-ready documentation that improved compliance and transparency.
- Recognized in a company-wide hackathon for innovative problem-solving.
Certifications & Skills: Project Management Fundamentals, Data Analysis, Effective Communication, Microsoft Prompt Engineering, and more.
If you’re looking to connect on operations excellence, process innovation, or leadership in action, I’d be happy to share insights and explore opportunities.
