Dedicated and results-driven customer service professional with over 7 years of experience in multichannel supportand operations management. Proven track record of exceeding performance targets and delivering exceptionalservice in fast-paced environments. Recognized as a Top Performer at Telstra International, consistently surpassingmetrics through effective communication and proactive customer engagement. Expertise in handling complexcustomer inquiries across digital messaging, voice support, and fault management, with a strong focus onfirst-contact resolution. Adept at coordinating logistics operations, optimizing resource utilization, and enhancingcustomer satisfaction through clear communication and timely delivery updates. Committed to fostering teamcollaboration and best practices to drive continuous improvement and elevate customer experiences.
