Senior Customer Support and Quality Assurance professional with 9+ years of experience in BPO and remote environments supporting US and international clients. Experienced in Executive Assistance tasks, CRM management, customer service operations, and quality monitoring across high-volume and fast-paced environments.
Skilled in handling customer communications across email, chat, and voice channels using tools such as Salesforce, Zendesk, Sprinklr, and Playvox. Strong background in inbox and ticket management, escalation handling, process improvement, reporting, and cross-functional coordination.
Proficient in Google Workspace, Microsoft Office 365, Asana, and AI tools including ChatGPT, Google Gemini, and Microsoft Copilot. Known for accuracy in documentation, strong attention to detail, and ability to maintain high service standards under pressure.
Transitioning into Executive Assistant and Virtual Assistant roles, offering strong organizational skills, communication efficiency, and reliable remote support for executives, founders, and business teams. Comfortable working in US, UK, and AU time zones with a strong remote work background.
Available for interviews on weekdays from 9:00 AM to 12:00 PM PST. Flexible with US, UK, and AU time zones.
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