I have over three years of experience in the customer service industry, I've managed emails, provided live chat support, handled order fulfillment, and tracked orders. I'm familiar with tools like Salesforce, Gorgias, and Oracle and quickly adapt to new platforms. Additionally, I have over a year of e-commerce experience, managing order processing, monthly metrics, daily fulfillment, and inventory. I also support the clients directly in virtual tasks, handle Level 2 customer issues, manage orders through Shopify and ShipBob, and maintain real-time customer database accuracy for the lab team. I communicate through Email, Zoom, Skype, and Slack.
