Hello there! I recently joined onlinejobsph and am eager to begin my freelance career. I have professional experience regarding IT Support/Service Desk, As a Service Desk Support Analyst, I serve as the first point of contact for technical assistance in a business setting. My role involves diagnosing and resolving various IT-related issues, providing support for software, hardware, and network systems. I manage service requests, troubleshoot user problems, and escalate issues when necessary. Additionally, I assist in monitoring and maintaining systems to ensure optimal performance, including resetting credentials, providing updates, and maintaining service tickets. My goal is to improve service efficiency while fostering a positive customer experience.
