Project Coordinator - Helpdesk Supervisor - IT Administrator

Hi, my name is ----------- -----------, and I am an IT Professional.

I have worked remotely as a Project Coordinator - Website Support Desk for almost a year, doing project management, helpdesk support, and managing a team of developers. I also worked as an IT Support Supervisor for an IT Company based in Colorado, USA for more than a year and as an IT administrator and service helpdesk agent for an installation management company in the US for more than seven years specializing in planning, A&E services, engineering support services, and professional and technical services. I also have experience working as a project coordinator for a US sign company for a year and as a freelance virtual assistant for eight years.

My past duties and responsibilities include

PROJECT COORDINATOR | WEBSITE SUPPORT DESK - Smith Brothers Media, Victoria, Australia |-----------

Manage a team of developers, oversee projects, and tasks, and increase the efficiency of the dev team.
Delegate projects and assignments to tea-----------mbers.
Manage website projects, and set the project budget, scope, and timelines.
Manage helpdesk, create and assign tasks to tea-----------mbers.
Provide technical support to customers via phone, email, and video conferencing. Manage and approve developer timesheets, and schedule tasks.
Renewal of domain name, SEO, SSL, web hosting, and cloud services.

IT SUPPORT SUPERVISOR | Lingows, Colorado, USA /-----------

Manage ticket requests, reply to customers, and assign tickets to staff.
Provide technical support to customers and across the company.
Manage and oversee Project tasks on ----------- and ensure every task is completed.
Manage staff timesheets and approve any corrections.
Oversee efficient working of all IT personnel and maintain knowledge of all job functions.
Manage staff daily reports and submit them to the CEO

IT ADMINISTRATOR | Planate Management Group, Virginia, USA |-----------

Provides first-level support for IT-related services.
Development and maintenance of the company’s website, intranet, and SharePoint sites.
Software license tracking, IT assets tracking, and auditing.
Renewal of domain name, SEO, SSL, web hosting, and cloud services.Account provisioning and configuration.
Update and maintain the necessary IT documents and policies.
Routine tasks such as monitoring, audit, PC maintenance, and other IT processes were developed internally.
Set up IT equipment for office/employee use, performing and ensuring proper installation of cables, operating systems, and appropriate software.
Document IT-related i-----------, problems, and solutions.Creating IT Video Tutorials.
Graphics and video editing. Generate relevant reports if the need arises.

PROJECT COORDINATOR | Interstate Sign and Light, Florida, USA |-----------

Make phone calls and follow-up inquiries, ask discovery questions, and set up the job in the CRM system.
Search for sign companies and apply as a subcontractor.
Create Permit Cover Sheet, LOA, NOC, and Permit Application.
Signup and apply as a vendor on city procurements.
Search for projects, and bids, and add them to the CRM system.

VIRTUAL ASSISTANT – Freelance |-----------

Respond to emails and speak to customers via phone and video conferencing.

Article Spinning, data gathering, and research, proofreading, social media and Website administration, and content management.
Schedule meetings, and book travel, and accommodations.
Manage contact lists and create spreadsheets.
Perform administrative tasks and marketing research.

SKILLS: Microsoft O365, Google Workspace, Cloudflare, WordPress and other CMS, CPanel, Godaddy, TPPWholesale, ClickUp, Harvest, Stripe, WooCommerce, Shopify, Forecast, ----------- , Asana, Pipedrive, Culture Amp, Ninja One, Team Viewer, IT Glue, LastPass, BitWarden, Symantec, Photoshop, Filezilla, Dream Weaver, Mailchimp, Klaviyo, HitFilm, Zoom, UberConference, TeamViewer, Jira, Zendesk, Windows OS, Mac OS


Lynda Certificates: Tech Support Specialist and Junior System Administrator
Advance Your Skills as an IT Help Desk Specialist
Become an IT Support Technician
Become a Microsoft 365 Enterprise Administrator

You should hire me because I am confident that I can do the job and I can deliver exceptional results. I also possess a combination of skills and experience, and that is what makes me stand out from the crowd. My skills allow me to thrive in fast-paced independent environments that let me put my time management and organizational skills to use. Backed by my superior communication and multitasking capabilities, I excel at providing exceptional off-site support and generating optimal productivity and success for businesses.

My greatest strength would be balancing multiple tasks within time-sensitive environments while providing top-level organization and interpersonal skills.

With my proven commitment to delivering the highest level of virtual assistance, I am well prepared to extend my record of exceptional service to your business. I welcome the opportunity to discuss this position and my qualifications with you further.

Here is the link to my CV : -----------

Portfolio: -----------

I hope that I will get considered for this job. Thank you and good day.

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