• Team Collaboration & Leadershipo Proven ability to thrive in both collaborative team environments and independent roles.o Experienced in leading teams to achieve shared goals through clear communication, taskdelegation, and performance tracking.
• Work Planning & Prioritizationo Skilled in organizing workloads to meet deadlines and business objectives.o Capable of managing multiple tasks e?ectively, even in fast-paced or high-pressure settings.• Technical Proficiency - Hands-on experience with a diverse range of business and productivity tools,including:o Customer Support Platforms:? Zendesk – Ticket management, automation, and reporting.? Freshdesk – Support workflows, SLA management, and knowledge base integration.? HubSpot – CRM, customer support, and marketing automation features.o Communication & Collaboration Tools:? RingCentral – VoIP communications? Google Workspace – Docs, Sheets, Meet, Gmail, and Drive for cloud-basedcollaboration.? Microsoft 365 Apps – Word, Excel, Outlook, Teams, and OneDrive for productivity andcommunication.o Virtual Workspace:? Amazon Workspaces – Virtual desktop.
