Hi! I'm Ivan, an Operations Support Specialist with over 5 years of experience in customer service, team leadership, process improvement, reporting, and virtual support.
I help businesses stay organized, improve workflows, and save time by combining strong operational skills with modern tools and AI automation. Throughout my career, I've managed teams, created automated reports, maintained CRM systems, documented SOPs, and supported day-to-day business operations in fast-paced environments.
I'm experienced with:
Operations & Administrative Support
Customer Service & CRM (Freshdesk & Salesforce)
Microsoft Excel (Advanced, VBA, Power Query)
AI Tools (ChatGPT, Activepieces, Google NotebookLM)
Data Analysis & KPI Reporting
Process Improvement & Documentation
Project Coordination
Virtual Assistance
I'm currently expanding my skills in Virtual Assistance, Freight Operations, Logistics Support, Transportation Management Systems (TMS), CRM, GoHighLevel & AI Automation allowing me to support businesses across multiple industries.
I'm detail-oriented, reliable, quick to learn new systems, and committed to delivering accurate, high-quality work. Whether it's organizing data, improving processes, supporting customers, or handling daily operations, I take pride in helping businesses run more efficiently.
If you're looking for someone who communicates well, takes initiative, and enjoys solving problems, I'd love the opportunity to work with you.
Verified
