Experienced Service Delivery Analyst and Virtual Assistant with a strong background in US healthcare outsourcing, customer service operations, and administrative support. Currently supporting FedEx and Costco Wholesale healthcare accounts, with hands-on experience in enrollment support, benefits clarification, issue resolution, and CSR training during Annual Enrollment and ongoing healthcare operations. Skilled in documentation, compliance adherence, service quality monitoring, and cross-functional coordination to ensure accurate and efficient service delivery.
With over 8 years of combined experience across BPO, financial services, HR, and operations, I bring strong attention to detail, process-driven execution, and the ability to perform effectively in high-volume, client-facing environments. Proficient in CRM systems, Microsoft Office, Google Workspace, and virtual collaboration tools, with a consistent focus on customer satisfaction, operational efficiency, and compliance standards.
