Customer Support
- Have handled multiple US-based accounts (financial, health care, retail, hotel, airline)
- Excellent English communication skills (verbal and written)
- Expert in handling phone, email and chat interactions
Administrative
- Calendar Management (setting appointments and scheduling)
- Inbox Management (sorting emails, drafting email responses)
- Travel Management (booking plane tickets, hotels, restaurants)
- Making outbound calls (reservations, purchasing =, inquiring)
- Data Management (CRM, data entry and analysis, spreadsheet management)
- Basic Social Media Management (FB, IG)
-Basic Graphic Designs (Canva)
- Applications (Outlook, Gmail and G-Drive Apps (Drive, Slide, Sheet, Forms, Docs, Calendar, Meet, Chat); Microsoft Office (Word, Excel, PowerPoint); CRMs like PureCloud, BOB, Zendesk and Salesforce; Messaging App, Dialers and Softphones (Slack, Avaya Communicator, Avaya One-X, Zoom, Skype, Five 9, WhatsApp)
Learning Management
- Trained new hire and tenured agents
- Created training curriculum/agenda
- Employee retention
