Experienced Customer Support Specialist with 6+ years of success in delivering exceptional support via email and chat for global tech and financial companies. Skilled in handling complex issues, ensuring KPI/SLA compliance, and providing Tier 1 and Tier 2 resolutions. Proficient in tools such as Salesforce, Zendesk, GSuite, and Amadeus Hospitality Systems. Recognized for clear communication, empathy, and proactive problem-solving. I also have experience as a QA professional with 5+ years of experience auditing customer interactions, coaching teams, and enhancing service quality in BPO and tech environments. Skilled in Zendesk, Salesforce, call/email/chat quality monitoring, and KPI analysis. Proven leader in remote team calibration, root cause analysis, and training enhancements. Thrives in dynamic, global customer service operations.
