I am a Filipino Virtual Assistant specializing in e-commerce and dental support. I help Shopify and e-commerce brands keep their daily operations running smoothly through customer support, order management, and subscription retention, while also supporting dental practices with scheduling, insurance verification, and records management.
My tools include Shopify, Re:amaze, HubSpot CRM, Zoho CRM, Asana, Slack, Notion, JustCall, ParcelPanel, CommentGuard, ChatGPT, Claude AI, Canva, Google Workspace, Microsoft Excel, Eaglesoft, and Weave.
I have experience managing end to end order support, including modifications, returns, refunds, and subscription cancellations, and I have worked directly with chargeback disputes and evidence collection across Shopify Payments. I have handled 30 to 50 customer interactions daily under KPIs for First Response Time, Resolution Time, and Quality Assurance, and I have contributed to subscription retention efforts, saving customer subscriptions before they churned.
I am available for full time or part time remote work and can adjust to your preferred time zone and business hours.
I am looking for a long term role where I can grow with your team, take on more responsibility over time, and become a dependable part of your daily operations. I approach every task with accuracy, accountability, and attention to detail, and I treat every customer interaction as a chance to strengthen the brand I am representing.
LinkedIn: -----------.-----------/in/jessa-mae-campita-653a92271/
Resume: -----------
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