Combined 6 years experience in communications through news writing, scriptwriting escalations analyst in customer support with a demonstrated history of working in financial services. Handled three line of business under an Auto Financing business unit including Auto Loan Retail, Vehicle Leasing and Escalations handling. Background in assisting clients with various tasks including data entry, research, appointment setting and document formatting. Effective balancing on a dynamic and high speed engagement environment.
- Operates internal communication with different divisions and department under the business unit
- Develop and maintain customer relationships by providing excellent customer service, resolve customer issues
-Escalation call handling to build customer loyalty and retention
-Provides customer and technical support as well as understanding of statement of accounts.
-Strong background in CRM systems and their functionality (Salesforce, Zendesk, Asana, Go High Level CRM, Xero, Zoho, Hubspot)
-Full range of customer service includes handling of incoming calls, outgoing calls, email and chat and target required KPIs.
-Communicates through email (Outlook and Gmail)
-Familiar with Google Suite (Gmail, Docs, Sheets, Calendar)
-Maintain SharePoint data to include updates for reporting
OTHER SKILLS:
Video Editing and Graphic design
-Social Media content creation
-FB, IG Reels, YT video editing and Podcast editing
-Adobe Premire Pro
-Audacity
-Adobe Auditon
-Vegas Pro
-Capcut Pro
-Canva
Verified
