Dedicated and results-driven professional with over 10 years of combined experience in customer service and healthcare support. Spent 5 years and 10 months in the Business Process Outsourcing (BPO) industry as a Customer Service Representative, consistently delivering exceptional customer service, resolving concerns efficiently, and maintaining high client satisfaction.
Additionally, I have 5 years of experience as a Medical Virtual Assistant, specializing in medical billing and coding, claims follow-up, payment posting, insurance verification, and revenue cycle management. Recognized for exceptional attention to detail, strong analytical and problem-solving skills, strict adherence to HIPAA and patient confidentiality standards, and the ability to manage multiple priorities in fast-paced healthcare environments. Committed to accuracy, efficiency, and providing outstanding administrative and patient support while contributing to organizational success.
