• Led projects and analyzed data to identify opportunities for improvement.
• Develop training plan Train employee based on the company requirement
• Met financial requirements by submitting information for budgets and monitored expenses
• Installed, configured and supported computer/server problem, local area network (LAN), wide area network (WAN), Virtual Private Network (VPN) and Internet system.
• Supported day-to-day operations, monitoring and resolving computer/server, network and storage issues.
• Managed backup and recovery of data assets to safeguard system availability.
• Determined hardware and network system issues using proactive troubleshooting techniques.
• Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
• Educated employees on proper use of products and systems by providing comprehensive training to optimize systems maintenance and resolve recurring issues.
• Maintained and updated quality management system to facilitate procedure enhancements, revision changes and overall process control.
• Assisted in documenting processes, work instructions and flow charts to foster collaboration.
• Perform internal quality audit and report findings to management within defined timelines.
• Developed customized policies, procedures and controls, disaster recovery plans and technical documentation for applications, systems and infrastructure
