An administrative assistant with over five
years of experience, highly proactive in
client communication. Eager to learn,
expand skill sets, and adapt to new
environment. Detail-oriented, a strong
team player, and proficient in time
management. Skilled in email support
and customer service, ensuring
efficiency and professionalism in all
interactions.
SKILLS
-Trello
-Asana
-Slack
-Google Sheet
-Tableau
-ServiceNow
-JIRA
-Microsoft Offices
-MS Visio
-Bootstrap
-HTML
-CSS
-JavaScript
Work Experiences:
Operation Admin Support
Accenture Inc.
2024 – Present
-Monitor and report on service level agreements (SLAs)to ensure that
services are delivered as agreed upon.
-Provide support to users, addressing their queries, resolving issues,
and ensuring a smooth user experience.
-Manage the lifecycle of i----------- to ensure timely resolution and
minimize impact on business operations.
-Communicate to clients whenever there is a misunderstanding with a
raised ticket to clarify the issue and ensure a smooth resolution.
Administrative Support
Intrinsic Consultancy and Technology Solution Inc.
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-Create and monitor tickets and generate reports using project tools
Work with external vendors, clients and internal business and
technology staff to accurately gather data sources.
-Ability to handle multiple projects and meet client SLAs as well as
daily/weekly/monthly deadlines.
-Ability to work independently to manage ongoing projects.
-Work with a ticketing system to manage open items and enter data
and data files accurately
Data Collection Assistant
Millennium Cash Finance Inc.
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-Processes documentation of the accounts of the clients.
-Monitor accounts returned to or pulled out by branches.
-Do clerical/ administrative support or equivalent
Achieve and maintains collection efficiency target following company
credit standards policy and guidelines.
-Submit all necessary reports to his/her supervisor as required.
