Hi, I’m Lana, a dedicated customer service specialist from the Philippines. I specialize in providing top-notch support for e-commerce brands and dropshipping stores. With a wide range of skills and a strong passion for customer service, I help ensure smooth operations and exceptional customer satisfaction, which are the key pillars of a successful business.
My Expertise Includes:
- Email Support: Responding promptly to inquiries and resolving issues efficiently.
- Customer After-Sales Assistance: Addressing questions and complaints with solutions.
- Refunds and Returns: Managing refund and return processes to ensure smooth resolutions for both customers and businesses.
- Dispute Management: Effectively handling Shopify chargebacks and PayPal disputes.
- Supplier Communication: Collaborating with suppliers to resolve issues and verify stock availability for seamless order fulfillment.
- Discount Code Creation: Setting up promotional codes to boost sales and enhance customer loyalty.
- Product Listings: Updating and maintaining accurate product descriptions and details.
- Record Maintenance: Keeping organized and detailed records of customer interactions and resolutions.
I’m a fast learner who adapts quickly to new systems, tools, and workflows. My passion for customer service drives me to go above and beyond to create positive experiences for your customers while maintaining operational efficiency.
Let me help you strengthen customer relationships, streamline operations, and optimize your e-commerce business. Feel free to reach out to discuss how I can contribute to your success!
Verified
