Hi, I'm Lana, a Shopify Operations & Customer Support Manager from the Philippines with over 3 years of experience supporting DTC ecommerce and dropshipping brands. I specialize in streamlining Shopify operations, optimizing customer experience, and building efficient systems that help businesses scale.
My experience goes beyond customer support. I have managed day-to-day ecommerce operations, led customer support teams, coordinated with suppliers and fulfillment partners, resolved operational issues, and developed SOPs that improve efficiency and consistency across the business.
My Expertise Includes
* Shopify store operations and backend management
* Customer support management and team leadership
* Order processing, fulfillment, and shipment monitoring
* Refunds, returns, cancellations, and reshipments
* Shopify chargebacks, Stripe disputes, and PayPal claims
* Supplier communication and inventory coordination
* SOP creation and workflow optimization
* Google Sheets reporting, KPI tracking, and operational dashboards
* Product listing updates, promotions, and discount management
* Process improvement, AI-assisted workflows, and automation
I believe great operations create great customer experiences. My approach is proactive, detail-oriented, and systems-driven—identifying issues before they become problems, improving workflows, and ensuring every part of the customer journey runs smoothly.
Whether it's leading support teams, managing fulfillment, improving operational processes, or optimizing Shopify workflows, I am committed to helping ecommerce brands increase efficiency, reduce operational issues, and deliver an outstanding customer experience.
If you're looking for someone who combines operational leadership with hands-on Shopify expertise and a customer-first mindset, I'd love to help your business grow.
Verified
