Customer Support & E-commerce Specialist
Customer support professional with 7+ years of experience across e-commerce, telecommunications, and digital services. Experienced in supporting U.S.-based customers through email and chat, with a strong background in Shopify, Gorgias, ShipHero, HubSpot, Zendesk, and LiveChat.
Skilled in order management, shipping and tracking, returns, refunds, replacements, address updates, product inquiries, and resolving customer concerns with accuracy and empathy. Experienced with DTC e-commerce brands, particularly jewelry and accessories, and comfortable navigating fulfillment platforms and coordinating order-related issues.
Highly detail oriented, reliable, quick to learn new tools, and comfortable working independently in fast-paced remote environments. Consistently focused on providing efficient, professional support while ensuring every customer issue is followed through to resolution.
