Virtual | Admin | Executive Assistant | Scheduling | Research | Email | Phone | Chat | Customer Experience Manager
*Overview: A seasoned professional with a legacy of success in leadership, customer experience, and technical support roles, I've spent the better part of a decade perfecting the art of communication, team management, and problem-solving. Whether it's driving sales, retaining valuable employees, or crafting the ideal customer journey, my track record speaks for itself.
* Experience Highlights:
Convergys/Concentrix (2017 - Present) - As a Team Leader, I didn't just manage; I inspired. I’ve led teams to maximize performance, enhanced customer satisfaction, and ensured compliance in all operations. Convergys Bacolod (-----------) - Technical know-how met sales prowess in my dual -----------om upselling to troubleshooting, I ensured every client felt seen, heard, and valued. PanAsiatic Call Centers Inc. (-----------) - In a supervisory capacity, I balanced returns, technical support, and general customer service, ensuring seamless interactions at every touchpoint. Versatile Roles in Sales & Warehousing - From managing warehouse inventories to front-end sales and telemarketing, I’ve worn many hats, all while maintaining a customer-first approach.
*Skills at a Glance:
Leadership: Proven team management capabilities, having led and nurtured high-performing teams. Sales: A keen understanding of customer needs, translating to effective upselling and sales strategies. Customer Centricity: A champion of both employee and customer satisfaction, with a knack for retention strategies. Technical Prowess: Adept in offering technical support, troubleshooting, and streamlining customer experiences.
*Tech Toolkit: Familiar and proficient with industry-leading tools including Einstein 360, MS Office, Salesforce, Oracle, GSuite, Avaya systems, and Citrix.
Ready to deliver unparalleled service, boost sales, and enhance team dynamics?
????Let's connect! Your business deserves nothing but the best, and I'm here to provide it.
