I am an experienced E-commerce Support Specialist and Shopify Subject Matter Expert (SME) with over 7 years of dedicated experience in customer service, tier 1 technical support, and platform integration.
My expertise lies in helping merchants scale their businesses by onboarding shops, managing third-party app integrations (ERPs, marketplaces, and shopping carts), and resolving technical issues. I have a proven track record of maintaining high Customer Satisfaction (CSAT) scores, lowering Average Handle Time (AHT), and managing disputes for global platforms like Shopify and ----------- addition to hands-on support, I have stepped into leadership roles as a Team Lead Apprentice and mentor—developing training materials, tracking team KPIs, and coaching agents to success. I am highly proactive, detail-oriented, and ready to help streamline your e-commerce operations.
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