I've worked in a multi-national company for almost 6 years as a Unit Leader in General Services Department. My role is to provide quality service to my customers in terms of professional administrative, technical and creative assistance to clients.
My job focused on:
1. Expatriate Management
* Ensures that legal documents of Foreign Nationals I work with is valid and compliant to Government rules and regulations.
A. Alien Employment Permit (AEP) - Work Permit
* Prepares complete set of documents needed for new and renewal application
* Ensures completeness of documents before submitting to DOLE
* Keeps AEP cards in a secure manner
B. Visa Requirement Completion
* 9A Tourist visa extension for Japanese Support Members and Newly arrived Expatriate
* 9A --> 9D (Treaty Trader's) visa conversion for the
* newly arrived Expatriates
* 9D Visa extension
* 9D --> 9A Visa Downgrading
* Grace Period application
* I- Card waiver
* Revalidation
C. Condo Selection Assist (New/Renewal/Transfer)
* Requests for list of condominium available for lease. Screens no. of years the building was built.
* Verifies if the owner has complete BIR requirements
* Assists Expatriates during ocular check
* Requests for the contract and payment preparation
* Ensures timely provision of contract and payment to the broker
* Assists Expatriates during condominium transfer/move-in
* Responds to the request of the Expatriate and his family members (if living with family)
* Assists Expatriates during move out
* Ensures refund from security deposit
2. Plane Ticket and Hotel Booking Reservations
* Reservation
* Itinerary and Cost Receiving
* Ticket Comparison
* Confirmation
* Issuance
* Rebooking / Re-routing
* Cancellation
* Payment Preparation
* Refund
3. Local Members Visa Application
* Providing requirements checklist
* Gathering of documents
* Submission of documents to agency
* Monitor and feedback to the requestor for that status
* Receiving passport with visa and dispatch of it to the requestor
4. Shuttle Service Management
* Monitors daily performance of shuttle
* Provides information how many to render overtime during non-work
* Handles complains from the associates
* Conducts meeting in case irregularity arises
I've been also a Life Insurance Advisor for 3 years now and I am happy to say that it enhance my presentation skills, verbal and written communication skills and also customer servicing.
I am knowledgeable in insurance industry, complete a financial needs analysis with clients, which includes assets and liabilities, existing insurance and risk analysis.
I also have a good communication skills and fluent in both verbal and written communication.
With regards to Technical skills, I am proficient in Microsoft Office (MS Word, PowerPoint and Excel or Google Docs and Spreadsheets).
Moreover, I am also trained for critical thinking and problem solving skills, multi-tasking skills. And I am a fast learner - willing to be trained.
I am goal oriented that takes initiative, passionate, responsible, optimistic and assertive.
Outside of work, in my spare time I really enjoy spending time with my family, watching movies, singing and listening to music.
Thank you and looking forward to assisting your business to scale.
