With almost 5 years of experience in the IT industry, I have worked across diverse sectors including telecommunications, IT consulting, and IT services. My career has primarily focused on Service Transition and IT project support, where I have assisted Project Managers in gathering and validating requirements, coordinating with support teams, and ensuring project deliverables receive the necessary approvals. The projects I’ve been involved in range from application development to server builds and database implementations, giving me a broad understanding of IT operations and project lifecycles.
I have a solid foundation in IT Service Management, supported by certifications in ITIL v3 and ITIL 4, which strengthen my ability to align projects and services with organizational processes and standards.
Recognized for being adaptable and results-driven, I take pride in delivering quality outcomes while remaining flexible in handling diverse tasks. I am passionate about continuous learning and always eager to develop new skills that enhance both my professional growth and the value I bring to the organization.
