Dedicated and customer-focused BPO professional with over 3
years of experience in the business process outsourcing industry, specializing
in both technical support and customer
service for leading retail accounts, including Walmart. Skilled in managing chat
and voice support channels, resolving customer issues
efficiently, and delivering high levels of client satisfaction. Proven ability
to lead and motivate teams as a supervisor,
with hands-on experience in performance coaching, team development, and meeting
service level agreements. Known for strong communication, problem-solving
skills, and a commitment to excellence in a fast-paced, KPI-driven environment.
