Highly accomplished professional with over 16 years of combined experience in the BPO industry and remote operations, with a strong background in business development, client relationship management, property management, operations, team leadership, and administrative support. My career has evolved from leading BPO teams and managing customer-facing operations to successfully supporting U.S.-based businesses in remote roles, giving me a well-rounded understanding of both operational execution and client needs.
Throughout my career, I have managed and supported multiple teams, coordinated work schedules, monitored performance, handled customer service and client communications, and contributed to sales, business development, accounts receivable, payroll, records management, budgeting, and project coordination. My experience has strengthened my ability to manage competing priorities, maintain operational efficiency, and consistently deliver high-quality results in fast-paced environments.
My remote experience includes working as a Business Development Manager, Client Services Coordinator, and Property Management professional, where I have worked directly with U.S.-based clients, property owners, associations, residents, vendors, and internal teams. In these roles, I have been responsible for client relationship management, lead generation and business development, closing coordination, property and association support, document and records management, questionnaires, client communications, and day-to-day administrative operations.
As a Business Development Manager, I developed and maintained client relationships, identified business opportunities, supported revenue growth, managed pipelines, and delivered solutions aligned with client requirements. My experience in Client Services and Property Management further strengthened my ability to handle sensitive client matters, coordinate multiple stakeholders, manage time-sensitive processes, and ensure that projects and transactions are completed accurately and within established timelines.
I also bring extensive experience in coaching, team development, performance management, process improvement, and project coordination. My commitment to service excellence was recognized through multiple Platinum Awards during my tenure with Integrity, reflecting my consistent performance, quality of service, and dedication to organizational goals.
Today, I combine my extensive BPO leadership background with hands-on remote experience to provide strategic, client-focused, and results-driven support. I am highly adaptable, organized, and comfortable working independently while collaborating with distributed teams and U.S.-based clients. I bring a strong combination of leadership, business development, client services, property management, and operational expertise that allows me to contribute effectively across a wide range of business environments.
