As a highly organized Customer Service Representative, and HVAC Dispatcher, my mission is to help streamline your operations, enhance customer satisfaction, and keep your business running smoothly 24/7. Your success is my priority!
Let’s Elevate Your Business with Seamless Communication and Operational Excellence!
I’m here to simplify the complex ensuring every customer is heard, every email is answered, and every service call is handled on time.
What I Bring to the Table:
Customer Service Excellence
- Manage high volumes of inbound and outbound calls professionally.
- Resolve customer concerns with patience, accuracy, and empathy.
- Track tickets, process payments, and update CRM records.
- Deliver top-tier support in fast-paced service environments.
HVAC & Home Service Dispatching
- Schedule and dispatch technicians based on priority and location.
- Coordinate with customers, vendors, and field technicians for timely service.
- Provide clear service updates and manage reschedules or emergencies.
- Use dispatch systems to maintain smooth daily operations.
<8efe80624d780eba0c6493ec45140364>Email & Chat Support
- Respond promptly to customer inquiries via email and chat.
- Process orders, refunds, and account updates accurately.
- Create message templates for fast, consistent communication.
- Maintain high client satisfaction through professional responses.
Tools I Use to Support Your Business
CRM & Helpdesk: Zendesk, Freshdesk, BoldDesk, HubSpot
Dispatch & Scheduling: ServiceTitan, Housecall Pro, Workiz, Google Calendar, Trello, Calendy, SimplePractice
Communication: RingCentral, Skype, Zoom, MS Teams, Slack, WhatsApp<8efe80624d780eba0c6493ec45140364>Email Platforms: Gmail, Outlook
Productivity: Google Workspace (Docs, Sheets, Drive, Calendar)
Let’s work together to create better customer journeys, smoother operations, and stronger client relationships.
Message me now to discuss how I can bring value to your team or book a free consultation so we can strategize how to grow your business today!
WhatsApp: -----------<8efe80624d780eba0c6493ec45140364>Email address: -----------
