Hello. I'm Fiella. I’m a Customer Service & E-Commerce Specialist with 9 years extensive experience supporting UK and US-based e-commerce brands. I specialize in customer support, order management, subscription retention, chargeback disputes, refunds, replacements, and escalations.
I’ve managed-----------daily emails and support tickets while maintaining timely, professional, and personalized communication. I’m proficient in Shopify, Zendesk, Gorgias, Groove, Freshdesk, and other support platforms, with experience handling order processing, tracking, customer disputes, and chargeback evidence.
I’ve also supported Amazon dropshipping operations, including product listings, inventory updates, supplier coordination, and order fulfillment. My goal is to improve customer satisfaction, streamline operations, and help businesses grow.
Let’s work together and grow your business!
Your future rockstar,
Fiella
Verified
