Customer Support Representative (Phone, Email & Chat) | Order Management Specialist | E-commerce Support Specialist (Shopify | Zendesk| Disputes Expert)

PROFILE SUMMARY

- Customer Support and Technical Support Representative with 4+ years of experience in multi-channel support (phone, email, and chat) across retail, technical support, and e-commerce environments.
- Skilled in handling high-volume customer inquiries, dispute resolution, chargebacks, refunds, order management, and delivery tracking with strong focus on accuracy and customer satisfaction.
- Experienced in using Zendesk, Shopify, Stripe, PayPal, Genesys Cloud, Citrix, and AnyDesk for ticket management, escalations, and customer support operations.
- Background as a Subject Matter Expert (SME) handling complex disputes, escalations, and advanced customer concerns.
- Strong experience in technical troubleshooting for software, applications, and system-related issues.
- Highly adaptable, detail-oriented, and capable of multitasking in fast-paced remote environments while maintaining professionalism and efficiency.
- Seeking remote opportunities in customer support, e-commerce support, dispute specialist, or virtual assistant roles.

WHAT I CAN DO / OFFER

- Handle customer inquiries via phone, email, and chat support.
- Manage orders, refunds, cancellations, and delivery tracking.
- Process and resolve disputes, chargebacks, and escalated cases.
- Provide technical troubleshooting and basic system/app support.
- Deliver professional customer communication and de-escalation support.
- Work efficiently in high-volume support environments.
- Support sales inquiries and general customer service operations.
- Provide accurate documentation and ticket management in CRM systems.

TOOLS & PLATFORMS I USE

- Zendesk (Ticketing, Escalations, Disputes)
- Shopify (Orders, Refunds, Customer Management)
- Stripe (Payments & Chargebacks)
- PayPal (Dispute & Payment Handling)
- Genesys Cloud (Inbound & Outbound Calls)
- Citrix (Remote Access Systems)
- AnyDesk (Remote Support Tools)
- Google Sheets (Reporting & Tracking)
- Microsoft Office (Word, Excel, Outlook)
- ----------- (Internal Communication / Support Coordination)