I’m an IT Support Specialist who enjoys working with technology, solving technical problems, and finding practical ways to make IT environments more reliable and easier to manage.
Instead of relying only on online courses and certifications, I wanted to build this portfolio to show what I can actually do. The projects and guides in this project are based on hands-on work that I’ve done myself. Writing the documentation along the way has also helped me strengthen my troubleshooting, organization, and technical documentation skills.
Before moving into IT, I worked in customer-facing roles within the consumer goods industry. Those experiences taught me the importance of clear communication, patience, active listening, and staying calm when dealing with different situations. I still carry those skills into IT support today, especially when helping users troubleshoot problems or explaining technical issues in a simple and understandable way.
I’m continuously expanding my skills in areas such as Windows Server, Microsoft 365, Intune, Azure, networking, PowerShell, endpoint management, and Managed Service Provider (MSP) technologies.
My goal is to become part of a collaborative IT team where I can continue learning, solve real-world technical problems, and provide reliable support while growing both technically and professionally.
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