With experience in Recruiting, Customer Service, Social Media Management, VirtualAssistance, and Design.
My background in customer service—ranging from inbound sales to email/chat support—has honed my ability to handle high-pressure situations and resolve client issues effectively, maintaining a focus on positive customer experiences.
I also have experience managing social media platforms, assisting with virtual tasks, and utilizing design tools. Whether it's building an engaged online presence or providing seamless administrative support, I am committed to delivering high-quality service, meeting tight deadlines, and exceeding expectations. With a goal-oriented mindset and strong multitasking abilities, I thrive in fast-paced environments and am adept at adapting to various roles to drive business success.
Social Media Manager
December 2023 - January 2025-Respond to customer inquiries and manage online community ensuring a positive brand reputation and high customer satisfaction-Manage content creation including graphic design.-Oversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures)-Make caption for every post.
Recruitement VA
November 2021 - February 2023
-Sourced and recruited Managers, Admins, Accountants, Payroll, ITs’, Assistants, Paralegal, CSRs, Technicians, HRs’, Buyers, Business Analysts, Engineers, Supply chain and logistics talents in the Aviation Industry and Oil and Gas (Energy) Industry mainly in Texas, and Georgia.-Posting and editing job descriptions to attract candidates using Indeed and LinkedIn. -Evaluate applicants by discussing job requirements and applicant qualifications.- Conducted pre-screening interviews.- Submitted qualified and pre-screened candidates to the manager.- Sourced candidates using -----------, and CareerBuilder.- Cold calls to candidates to inform them of job openings.- Provided analytical and well-documented recruiting reports to the rest of the team.- Acted as a point of contact and built influential candidate relationships during the selection process.- Met with the client daily through MS Teams to discuss clients’ preferred requirements for every job, and to discuss any challenges.- Identified qualified candidate profiles using various sourcing techniques (e.g., Boolean search).-Develop talent pipelines for future hiring needs.-Promote the company’s reputation as the “best place to work”.-Answer employee questions and demonstrate a commitment to resolution.-Resume editing.-Tools used: Microsoft Office, Outlook, Ring Central, Indeed, LinkedIn, -----------, CareerBuilder and Hubstaff.
Talent Sourcer September 2022 - January 2023
-Sourced for Talents/ Candidates utilizing Indeed and LinkedIn.-Sourced for hard-to-fill roles, sourcing candidates in the US, Mexico, Greece, Netherlands, Dominican Republic, Romania etc.-Job Posting on Indeed, sending messages to qualified candidates to fill out the required application form.-Re-engaged with candidates with incomplete application form details.
-Interacted with potential candidates on social media and professional networks.-Identified qualified candidate profiles using various sourcing techniques (e.g., Boolean search).-Developed talent pipelines for future hiring needs.
Customer Service Representative (Inbound Sales and Service)Short-Term Contract-Took order from customers.Handled inbound calls and assisted customers with placing orders, and processing returns.Offered bestselling products to customersIncreased sales by offering additional items to customers on their order, with a smile and a positive -----------ll products and services.Letting customers or clients know about additional products or services.Assisted with placement of orders, refunds, or exchanges.Managed large amounts of incoming callsResolved customer complaints via phone.Effectively managed a high-volume of inbound and outbound customer calls.Attempt to persuade customer to reconsider cancellation.Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Handled complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.Kept records of customer interactions, process customer accounts, and file documents.Tools used: Company’s website, Microsoft Office, Atlas, & Avaya.
