My background includes customer service, appointment setting and cold calling within both call-center and home-based environments. I have a great deal of work experience with the following roles:
-general / real estate virtual assistant
-phone and email appointment setter
-cold caller / telemarketer
-data entry clerk-chat support
-customer service representative
- order management
- social media management
-operations assistance
I am results driven and has passion to exceed targets.
I consistently meet my call and email volume goals. In addition to this, I have gained skills like multitasking; that involves entering notes and other relevant data while taking in and/or placing calls. I have learned some incredible techniques on handling inbound/outbound calls, composing and sending out personalized or bulk emails with accuracy and strong attention to detail skills.
I also bring to the table strong computer and software proficiency in MS Office (Word, Excel, PowerPoint, Outlook), CRM database/software and navigating Google apps.
