IT Specialist/Virtual Assistance

IT Specialist / IT Head
Vismotor Corporation
Carmel Drive Kalubihan Talamban, Cebu City
Feb 14, 2018 – September 31, 2022

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<!--[endif]-->Implement IT Helpdesk Policy and
Procedures.
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<!--[endif]-->Implement and Manage IT Process.
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<!--[endif]-->Manage Helpdesk Staff and IT
Support.
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<!--[endif]-->Implement and Manage Hesk IT
Ticketing system.
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<!--[endif]-->Manage and maintain Linux Server
(Ubuntu)
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<!--[endif]-->Manage and maintain Windows Server
2016 for SAP and Payroll System.
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<!--[endif]-->Manage and maintain Windows Server
2016 active directory and domain.
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<!--[endif]-->Create wordpress website and
ecommerce website for the company’s marketing.
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<!--[endif]-->Boost and manage website traffic
through SEO.
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<!--[endif]-->Maintains website of the company for
any products, price, update, design and feature changes.
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<!--[endif]-->Maintains and Manages WebPos and POS system.
• Maintains
NAS file server and accounting system.
• Performs
Security and Backups of confidential Data
• Maintains
network, routers, switches, and wi-fi connectivity.
• Maintains
and monitor Sophos XG Firewall and Kaspersky Endpoint Anti-Virus.
• Maintains
IP PBX, CCTV and Biometrics.
• Assist
Users with their inquiries and issue based on the ticket created.
• Maintains
IT Equipment inventory.
• Maintains
other Branches PC's and Systems.
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<!--[endif]-->Creates Users account for system and
applications.

System Administrator
Phil-union Frozen Food Inc.
Mepz1 Gate5, Brgy. Ibo Lapu-lapu City
June 5, 2016 – Feb. 10, 2018

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<!--[endif]-->Manage and maintain Windows server
2008 and 2012.
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<!--[endif]-->Maintains windows server 2012 active
directory and domain.
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<!--[endif]-->Maintains NAS file server and
accounting system.
<!--[if !supportLists]-->•
<!--[endif]-->Maintains network, routers,
switches, firewall and wi-fi connectivity.
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<!--[endif]-->Maintains PABX, CCTV and Biometrics.
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<!--[endif]-->Maintains IT Equipment inventory.

IT Helpdesk and Support
Ng Khai Development Corp.
Hernan Cortes St, Mandaue
City, 6014 Cebu
October 24, 2011 – April 5, 2014

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<!--[endif]-->I was assigned at
wiproBPO for more than 2 years as Helpdesk and Support.
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<!--[endif]-->Provide 1st line
technical support; answering support queries through phone.
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<!--[endif]-->Troubleshoot hardware
and software applications.
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<!--[endif]-->Maintains windows server
2003 Active Directory.
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<!--[endif]-->Troubleshoot TCP/IP
network connections and Internet issue.
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<!--[endif]-->Escalates advance desktop issues to
next level if needed.
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<!--[endif]-->Configures and soft resets VOIP
phones like AVP and Nortel phones.