I am a dedicated **Customer Support Specialist** with over **6 years of customer service experience**, including **3+ years supporting Shopify-based e-commerce brands**. I specialize in email support, order management, refunds, exchanges, shipping concerns, customer retention, and delivering exceptional customer experiences.
I have hands-on experience using **Shopify**, **Gorgias**, **ShipHero**, and **AfterShip** to manage customer inquiries, process orders, resolve delivery issues, and coordinate with warehouses. I pride myself on being detail-oriented, proactive, and empathetic, ensuring every customer interaction is handled with professionalism and care.
I am a fast learner, highly organized, and comfortable working independently in remote environments. My goal is to build long-term relationships with clients by providing reliable support, taking ownership of my work, and helping businesses grow through outstanding customer service.
