Hi! I'm Mariama, a customer service, travel support, and recruitment professional with over 5 years of experience working with international customers and clients.
I've supported well-known accounts in the travel, hospitality, airline, and e-commerce industries, including Airbnb, Flight Centre Travel Group, United Airlines, and Instacart. My experience has taught me how to communicate professionally, solve problems efficiently, manage multiple tasks, and provide excellent service through email, chat, and phone.
Most recently, I worked in Talent Acquisition, where I conducted initial interviews, screened applicants based on qualifications and job requirements, maintained candidate records, and assisted applicants throughout the recruitment process.
I also have extensive experience in travel and airline support. I've handled flight reservations, ticketing, rebooking, exchanges, refunds, payments, travel documentation, itineraries, and passenger escalations. I also have experience using Sabre GDS for airline reservations and travel-related transactions.
What I can help you with:
Customer Service & Customer Support<8efe80624d780eba0c6493ec45140364>Email and Chat Support
Virtual Assistance
Administrative Support
Recruitment & Talent Acquisition
Candidate Screening
Interview Coordination
Applicant Management
Travel & Airline Support
Flight Reservations & Ticketing
Sabre GDS
Booking Changes, Exchanges & Refunds
Data Entry & Record Management
Customer Escalations
Calendar & Schedule Coordination
Research & Documentation
I'm organized, adaptable, detail-oriented, and comfortable learning new tools and processes. I can work independently while maintaining clear communication with my team and clients.
I'm looking for a long-term remote opportunity where I can contribute my customer service and administrative experience while continuing to grow professionally.
If you're looking for someone who communicates well, learns quickly, and genuinely cares about providing a positive customer or client experience, I'd be happy to discuss how I can support your business.
