Helping Shopify entrepreneurs save time and focus on growth by managing back-end operations and customer support.
Expertise:
- Order fulfillment & supplier/3PL liaising
- Processing return requests & refunds
- Filing claims for lost and stuck in transit packages
- Helpdesks and quick responses automation
- Inventory management & stock updates
- Product listing & description writing
- Sales reporting & performance analysis
- Shopify app integration & automation
- Updating Meta titles and description
Tools and platforms I am proficient with:
- Gorgias & Zendesk
- Shopify Inbox
- Google Workspace
- Shipstation
- WMS (e.g. Extensiv)
- TechOMS
- Meta Business Suite
- Canva
- AliExpress & DSers
- Service Points
- AfterShip
- Trello, ClickUp and Asana
- Later & Hootsuite
DM to get started!
