Helping Shopify entrepreneurs save time and focus on growth by managing customer support, backend operations, and daily ecommerce tasks.
Expertise:
• Order fulfillment & supplier/3PL liaising
• Processing return requests & refunds
• Filing claims for lost and stuck in transit packages
• Supplier communication & order follow-ups
• Handling pre-orders & backorder inquiries
• Helpdesks and quick responses automation
• Inventory management & stock updates
• Updating product pages, Meta titles and description
Tools and platforms I am proficient with:
- Gorgias & Zendesk
- Shopify Inbox
- Google Workspace
- Shipstation
- WMS (e.g. Extensiv)
- TechOMS
- Meta Business Suite
- Canva
- AliExpress & DSers
- Service Points
- AfterShip Returns
- Trello, ClickUp and Asana
- GoHighLevel
Feel free to reach out to get started :)
