Dedicated customer experience professional with over 6 years of experience delivering exceptional omnichannel support through phone, email, and live chat for international clients. Experienced Shopify Customer Support Specialist skilled in handling e-commerce inquiries, order management, refunds, chargebacks, and customer satisfaction in fast-paced digital environments.
Proven ability to thrive in high-volume support settings where speed, accuracy, and customer experience are essential. More than just resolving tickets, I contribute to streamlining operations, improving workflows, and building strong customer retention.
Additional skills include Canva design, CapCut video editing, email and calendar management, and accurate data entry. A dependable and adaptable team player who learns quickly, takes initiative, and performs effectively under pressure while continuously seeking growth and improvement.
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