I?m a Technical Writer and IT Trainer with a strong focus on creating clear, user-friendly documentation and training materials for technical teams. I specialize in developing and managing SOPs, process documentation, and flowcharts for IT systems and operations.
As the Lead Trainer for our IT Department, I deliver onboarding and ongoing technical training programs to staff and new hires, ensuring smooth adoption of tools, processes, and best practices.
In addition to my core responsibilities, I?ve contributed to internal automation projects?using tools like Zapier, Airtable, and Google Apps Script?to optimize workflows, reduce manual tasks, and boost overall team productivity.
I bring a mix of communication, documentation, and technical skills to support efficient and scalable IT operations.
