With 14 years of professional experience in customer service, operations, team leadership, and executive support, I bring a strong background in delivering exceptional client experiences, streamlining processes, and driving operational efficiency across corporate and remote environments.
I spent several years in the financial services industry, including leadership roles at American Express, where I managed customer service and collections teams, coached tea-----------mbers to improve performance, handled escalations, and supported business goals through data-driven decision-making and process improvement.
I currently work remotely as a Customer Service Manager & Warranty Specialist for a leading Pickleball company, where I manage customer support operations, warranty claims, order issues, escalations, and client communication. I am experienced with CRM and support platforms such as Shopify, Zendesk, Gorgias, Intercom, and ReturnLogic.
My core strengths include:
Customer Service & Client Success
Executive / Virtual Assistance
Operations & Process Improvement
Team Leadership & Performance Coaching
Escalation Management & Problem Solving
Administrative Support & Calendar Management
I am highly organised, detail-oriented, and proactive, with strong communication skills and a genuine commitment to helping businesses operate smoothly. I thrive in fast-paced environments, adapt quickly to new tools and systems, and take pride in delivering reliable, high-quality work.
I’m currently seeking remote opportunities where I can contribute through operations support, executive assistance, customer success, or business support functions.
Let’s connect and discuss how I can support your business.
