Mabuhay! I am an expert Virtual Assistant and Customer Service Specialist with 4 years of VA experience and over 12 years of Customer Service experience in the BPO industry.
As a virtual assistant, I help my clients build and maintain their contacts database (CRM), lead generation (via Linkedin), basic social media management/support, basic SEO, appointment booking and calendar management/coordination, data entry and research, email management, and other day-to-day admin tasks.
I also served as an order processing specialist for a manufacturing company, where I was tasked to do customer service - phone & email management, order tracking support, online research & data entry.
I am hardworking, reliable, willing to be taught, and eager to learn new tasks. I am also a fast learner and a team player. I can be very flexible with regard to work hours and I always hit deadlines. I have well-developed written and oral English communication skills that can be very useful in carrying out my duties. I have exceptional analytical and listening skills which I developed during my years in the BPO industry. My employers have praised me for my loyalty, reliability, professionalism, and integrity. I am very focused and detail-oriented to ensure that the quality of my work is always exceptional.
I can use MS Office, Google Suite, Asana, Zendesk, Trello, ClickUp, CRMs (Infusionsoft, Mailchimp, AgileCRM, Hubspot, Pipedrive), and ERP applications proficiently.
I want to be able to help you grow your business. I look forward to working with you! Thank you!
